We Make It Work.
The gap between a delivered box and a working solution is where most assistive technology fails. We close it: configuration, mounting, personalisation and commissioning, by our own team.
From order to working solution
Supply & configuration
Devices arrive configured for the person: vocabulary, language, access method and accounts ready.
Mounting & positioning
Wheelchair, bed, desk and floor mounting, measured and fitted by trained installers.
Installation & commissioning
Sensory rooms and fixed installations delivered, tested and signed off against the specification.
Project management
One accountable contact across suppliers, sites and timelines, for single devices or whole buildings.
It keeps working
Technical support
Responsive help by phone, remote access and on-site visits.
Maintenance & repair
Warranty handling, servicing plans and loan units while equipment is repaired.
Reviews & updates
Scheduled reviews as needs change, so the setup evolves with the person.
Implementation and support: common questions
What does implementation include?
Implementation covers configuration, mounting, personalisation and commissioning by our own team. Devices arrive set up for the person, with vocabulary, language, access method and accounts ready, and fixed installations are tested and signed off against the specification.
Can you mount a device on a wheelchair or bed?
Yes. Our trained installers measure and fit wheelchair, bed, desk and floor mounting so the device sits where the person can use it reliably.
What happens if equipment needs repair?
We handle warranty claims and servicing, and provide loan units while equipment is repaired where possible, with technical help by phone, remote access and on-site visits.
What is full lifecycle support?
Full lifecycle support is Consort World's complete care package, from initial assessment to long-term repair. We stay with you for years, handling assessment, delivery, training and technical repairs for the life of the device.
How can I prevent device abandonment?
Device abandonment is best prevented by continuous training and by making sure the device keeps matching the user's changing needs. Abandonment often happens when technology is too hard to use or lacks support, which is why Consort World's full lifecycle model, a core belief for us, provides ongoing training for the whole support circle rather than a one-off setup.
Scope your implementation
From one communication aid to a building-wide programme, tell us the scope and we will plan the delivery.
Email us
info@consortworld.com
Call us
+971 4 431 4400
Visit us
Office 1102, The Dome Tower, Cluster N, JLT, Dubai